Refund and Returns Policy for Codeetopis
Effective Date: November 8, 2024

At Codeetopis, we strive to ensure customer satisfaction with every purchase. If for any reason you are not fully satisfied, please review our refund and return guidelines below. Our policy allows returns within 30 days of purchase. Once this period has elapsed, we cannot offer a full refund or exchange.

1. Eligibility for Returns

To be eligible for a return, items must be:

  • Unused and in the same condition as when received.
  • In their original packaging.

Non-Returnable Items:

  • Perishable goods (e.g., food, flowers).
  • Intimate or sanitary goods, hazardous materials, and flammable liquids or gases.
  • Additional non-returnable items: gift cards, downloadable software, and some health and personal care items.

A valid receipt or proof of purchase is required to process any return. Please do not send items directly to the manufacturer.

2. Partial Refunds

Partial refunds may be granted in certain cases, such as:

  • Books with clear signs of use.
  • Opened CDs, DVDs, software, video games, cassette tapes, or vinyl records.
  • Items not in original condition, damaged, or with missing parts not due to our error.
  • Items returned after 30 days of delivery.

3. Refunds Process

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. Approved refunds will be processed, and a credit will be automatically applied to your credit card or original payment method within a specified timeframe.

Late or Missing Refunds:

  • If you haven’t received your refund, check your bank account and contact your credit card company, as processing times may vary.
  • If after these steps you still haven’t received your refund, please contact us at info@codeetopis.com.

4. Sale Items

Only regularly priced items may be refunded. Unfortunately, sale items are not eligible for refunds.

5. Exchanges

We only replace items if they are defective or damaged. For exchanges of the same item, please email us at info@codeetopis.com and mail your item to: 2020 Hide A Way Road, Santa Clara, California, United States.

6. Gifts

If the item was marked as a gift at purchase and shipped directly to you, you’ll receive a gift credit equivalent to the return’s value. Once the returned item is received, a gift certificate will be sent to you.

If the gift giver had the order shipped to themselves to later give to you, any refunds will be sent to the original purchaser.

7. Shipping Returns

To return your product, please send it to: 2020 Hide A Way Road, Santa Clara, California, United States.

  • Shipping Costs: Customers are responsible for return shipping costs, which are non-refundable. If a refund is approved, return shipping costs may be deducted.
  • Shipping Time: Depending on your location, the time for the exchanged product to reach you may vary.
  • Shipping Insurance: For more expensive items, consider using a trackable shipping service or purchasing shipping insurance. Codeetopis cannot guarantee receipt of returned items without tracking.

8. Need Assistance?

For further questions about refunds and returns, please contact us at info@codeetopis.com.

Thank you for choosing Codeetopis! We’re here to ensure your satisfaction and are happy to help with any issues you may have.